Shipping & Returns
SHIPPING POLICY
Welcome to Willow & Fern Co.'s shipping policy! We are delighted to bring whimsical attire and products for nature-loving little ones straight to your doorstep. Our shipping method is through the USPS to ensure your orders arrive promptly and in perfect condition. We take great care in packaging your items and strive to keep shipping costs reasonable for our valued customers.
RETURN & EXCHANGE POLICY
At Willow & Fern Co., we want you to be absolutely thrilled with your purchase. If you are dissatisfied with a product within the first 14 days, our return & exchange policy is designed to make the process as easy and stress-free as possible. We believe that offering a straightforward refund or exchange policy is essential in building trust and confidence with our customers.
All purchases made through Willow & Fern Co. that need to be exchanged or returned, please email shannon@willowfernco.com for return details. We will accept exchanges and returns as long as the item has not been worn or washed. We only pay for a return shipping label if we are at fault. (Example: If we sent you the wrong shirt size, or there is a defect with the shirt) If you would like to request a different size, you will be responsible for paying the return shipping.